Job Description

Hotel Manager – Ocean Bay Hotel & Resort, Bakau, Gambia

Company: Ocean Bay Hotel & Resort

Industry: Hospitality & Hotel Reservations

Location: Bakau, Banjul, Gambia

Job Type: Full-Time

Experience: 3–5 Years

Education: Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field

About Ocean Bay Hotel & Resort

Ocean Bay Hotel & Resort is a premier hospitality destination located in Bakau, offering exceptional accommodation, guest services, dining experiences, and leisure facilities. Known for its commitment to customer satisfaction and hospitality excellence, the resort welcomes both local and international guests while maintaining the highest standards of service and operational efficiency.

As one of the recognized employers offering hotel manager jobs in Gambia, the organization provides professionals with opportunities to develop rewarding careers within the hospitality and tourism industry.

Position Overview

Ocean Bay Hotel & Resort is seeking an experienced and customer-focused Hotel Manager to oversee daily hotel operations, enhance guest satisfaction, manage departmental performance, and ensure the successful delivery of world-class hospitality services.

The successful candidate will lead hotel operations, supervise multiple departments, and contribute to revenue growth while maintaining exceptional service standards. This role is ideal for professionals seeking hospitality jobs in Gambia and leadership opportunities within the hotel industry.

Key Responsibilities

• Manage daily hotel operations and ensure smooth departmental coordination.
• Supervise front office, housekeeping, food and beverage, reservations, and guest services teams.
• Maintain high standards of Hospitality Management and guest satisfaction.
• Develop strategies to improve occupancy rates and operational performance.
• Monitor hotel budgets, expenses, and revenue generation activities.
• Oversee Hotel Operations and ensure compliance with company policies.
• Handle guest concerns and resolve service-related issues promptly.
• Implement quality assurance and customer service improvement initiatives.
• Support recruitment, training, and employee performance management.
• Coordinate hotel events, conferences, and special hospitality programs.
• Monitor safety, security, and regulatory compliance requirements.
• Prepare management reports and operational performance reviews.

Required Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related discipline.
• 3–5 years of experience in hotel operations, hospitality management, or resort administration.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Experience managing hotel budgets and operational resources.
• Strong problem-solving and decision-making capabilities.
• Proficiency in hotel management software and Microsoft Office applications.

Preferred Skills

Candidates with expertise in the following areas will have an advantage:

• Hotel Management
• Hospitality Management
• Hotel Operations
• Guest Relations
• Customer Service
• Revenue Management
• Front Office Management
• Food and Beverage Management
• Resort Operations
• Team Leadership
• Budget Management
• Hotel Reservations
• Tourism Management
• Staff Training
• Business Development
• Customer Satisfaction
• Operations Management
• Event Management
• Performance Management
• Quality Assurance

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Salary and Benefits

Ocean Bay Hotel & Resort offers a competitive compensation package designed to attract experienced hospitality professionals.

Benefits Include

• Monthly salary ranging from GMD 45,000 – GMD 80,000 depending on qualifications and experience.
• Performance-based bonuses and incentives.
• Accommodation or housing assistance where applicable.
• Medical and wellness benefits.
• Paid annual leave and public holidays.
• Professional development programs.
• Career advancement opportunities within the hospitality sector.
• Exposure to international hospitality standards and best practices.

Training and Professional Development

The resort invests in employee growth through ongoing training and leadership development initiatives.

Training opportunities include:

• Advanced Hospitality Management practices.
• Guest experience and customer service excellence.
• Hotel revenue optimization strategies.
• Leadership and people management development.
• Resort operations and service quality management.
• Hotel technology and reservation systems training.
• Operational planning and performance improvement programs.

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Work Environment

Ocean Bay Hotel & Resort promotes a collaborative, guest-focused, and professional work culture. Employees work closely with hospitality professionals dedicated to delivering exceptional guest experiences and maintaining high operational standards.

As a Hotel Manager, you will contribute to initiatives involving Guest Relations, Revenue Management, Customer Satisfaction, and Operations Management while supporting the continued growth of the resort. Candidates searching for hotel manager jobs in Gambia, tourism jobs in Banjul, and hospitality management careers in Bakau will find this opportunity particularly rewarding.

Why Join Ocean Bay Hotel & Resort?

• Work with one of Gambia’s respected hospitality organizations.
• Lead operations within a premium resort environment.
• Gain exposure to international hospitality standards.
• Access continuous professional training and development.
• Build a long-term career in hospitality leadership.
• Contribute to exceptional guest experiences and service excellence.

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Application Process

Interested candidates should submit an updated CV, academic qualifications, and supporting documents demonstrating experience in Hotel Management, Hospitality Management, Guest Relations, Hotel Operations, Revenue Management, Customer Service, and Team Leadership.

Ocean Bay Hotel & Resort is an equal opportunity employer committed to attracting talented hospitality professionals who are passionate about service excellence, operational leadership, and guest satisfaction.