Job Description

Payment Administration Officer Jobs in The Gambia

Company: Standard Chartered Bank Gambia Ltd
Location: Banjul, The Gambia
Job Type: Full Time
Industry: Banking & Financial Services
Salary: Competitive Salary Package (Based on Qualifications and Experience)

About Standard Chartered Bank Gambia Ltd

Standard Chartered Bank is a leading international banking institution operating across Africa, Asia, and the Middle East. The bank is committed to delivering innovative financial solutions, operational excellence, and exceptional customer service while supporting economic growth and financial inclusion.

This opportunity is ideal for professionals seeking banking jobs in The Gambia, finance jobs in Banjul, and payment officer jobs in West Africa.

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Position Summary

The Payment Administration Officer will be responsible for managing payment processing activities, ensuring accuracy of financial transactions, maintaining compliance with banking regulations, and supporting internal and external customers. The successful candidate will contribute to efficient payment operations while ensuring service excellence and operational integrity.

This role is suitable for candidates searching for Payment Administration Officer jobs in The Gambia, bank operations jobs in Banjul, and financial services careers in West Africa.

Key Responsibilities

Payment Processing & Administration

• Process local and international payment transactions accurately and within required timelines.
• Verify payment instructions and supporting documentation before execution.
• Monitor payment queues and resolve processing exceptions.
• Ensure compliance with internal controls and banking regulations.
• Maintain accurate records of payment activities and transaction logs.
• Support reconciliation of daily payment transactions.

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Customer Service & Relationship Management

• Respond promptly to payment-related customer inquiries.
• Investigate and resolve transaction discrepancies.
• Provide professional support to internal departments and external stakeholders.
• Ensure a high standard of customer satisfaction and service delivery.

Compliance & Risk Management

• Ensure adherence to AML, KYC, and regulatory requirements.
• Monitor transactions for unusual activity and escalate where necessary.
• Participate in internal audits and compliance reviews.
• Maintain confidentiality of customer and company information.

Financial Reporting & Reconciliation

• Assist in daily, weekly, and monthly account reconciliations.
• Prepare operational reports and transaction summaries.
• Support finance teams with payment verification and settlement activities.
• Maintain payment records for audit and compliance purposes.

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Systems & Process Improvement

• Support payment system upgrades and testing activities.
• Assist with automation initiatives to improve operational efficiency.
• Identify process improvement opportunities and recommend solutions.
• Maintain operational manuals and payment procedures.

Education Requirements

• Bachelor’s Degree in Accounting, Finance, Banking, Business Administration, Economics, or related discipline.
• Professional certifications in banking, accounting, or finance will be an added advantage.
• Training in financial regulations and payment systems is desirable.

Experience Requirements

• Minimum 2–5 years of experience in banking operations, payment processing, finance administration, or related field.
• Experience handling electronic funds transfers, SWIFT transactions, or digital payment systems preferred.
• Knowledge of financial reconciliation and transaction monitoring.
• Experience working with ERP or banking software platforms.

Skills & Competencies

• Payment Processing
• Banking Operations
• Financial Administration
• Transaction Reconciliation
• Customer Service
• Financial Reporting
• Risk Management
• Regulatory Compliance
• Problem Solving
• Attention to Detail
• Data Analysis
• Communication Skills
• Time Management
• Microsoft Excel
• Financial Systems Management
• Process Improvement
• Team Collaboration

Training & Development

The successful candidate will receive ongoing professional development opportunities including:

• Banking operations training
• Payment systems certification support
• Compliance and risk management workshops
• Customer service excellence training
• Leadership development programs
• Financial technology and digital banking training

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Benefits

• Competitive salary package
• Medical insurance
• Pension contributions
• Performance-based incentives
• Paid annual leave
• Professional development support
• Career advancement opportunities
• Employee wellness programs

Why Join Standard Chartered Bank Gambia Ltd?

This role offers excellent opportunities for candidates interested in jobs in Banjul, banking jobs in The Gambia, finance officer jobs in West Africa, payment administrator jobs in Africa, commercial banking jobs in Banjul, full time jobs in The Gambia, corporate jobs in Banjul, bank payment processing jobs in Africa, and financial management jobs in The Gambia.

Application Process

Interested applicants should submit:

• Updated Curriculum Vitae (CV)
• Cover Letter
• Academic Certificates
• Professional Certifications (if applicable)

Only shortlisted candidates will be contacted.

Standard Chartered Bank Gambia Ltd is an equal opportunity employer committed to diversity, inclusion, and professional excellence.