Senior Hospitality Operations Manager Job Vacancy in Brikama, Gambia – Tourism & Hospitality

Job Description

Position: Senior Hospitality Operations Manager

Company: Hilton Worldwide

Location: Brikama, Gambia

Experience: 7+ years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Hilton Worldwide is a global leader in the hospitality sector, dedicated to delivering exceptional guest experiences through world-class service and innovation. As a brand that defines luxury and comfort, we operate a vast portfolio of hotels and resorts across multiple continents. Our commitment to excellence ensures that every guest feels at home, regardless of their location. In the Gambia, we are expanding our footprint to offer premium tourism experiences that showcase the beauty of the West African coastline. We pride ourselves on our diverse workforce and our ability to maintain high standards of operational efficiency and guest satisfaction. Joining our team means becoming part of a legacy of service excellence and participating in a culture that values integrity, leadership, and continuous improvement.

Job Overview

We are seeking a highly skilled and motivated Senior Hospitality Operations Manager to lead our complex operations in Brikama. This role is critical to ensuring that our high standards of service are met consistently across all departments, including front office, housekeeping, and food and beverage. The successful candidate will be responsible for strategic planning, budget management, and team leadership to drive profitability and guest loyalty. This is a premier career opportunity in Gambia for a professional who thrives in a fast-paced, luxury environment. You will play a pivotal role in shaping the guest experience and ensuring our facility remains a top destination for international travelers. For more information on local career paths, visit https://gambiajobsearch.com.

Key Responsibilities

• Oversee daily operations of the hotel to ensure seamless guest services and operational efficiency.
• Develop and implement strategic operational plans to maximize revenue and minimize costs.
• Lead, mentor, and train department heads to maintain high performance and service standards.
• Manage departmental budgets and conduct regular financial audits to ensure fiscal responsibility.
• Ensure strict compliance with international health, safety, and sanitation regulations.
• Analyze guest feedback and implement corrective actions to enhance the overall guest experience.
• Coordinate with marketing and sales teams to drive occupancy rates and seasonal promotions.

Required Skills

• Advanced leadership and team management capabilities in a luxury hospitality setting.
• Exceptional communication skills in English; proficiency in French or local languages is an advantage.
• Strong financial acumen, including P&L management and budgetary forecasting.
• In-depth knowledge of hospitality software and property management systems (PMS).
• Problem-solving skills with the ability to handle complex guest issues calmly and effectively.
• Strategic thinking and the ability to implement long-term operational improvements.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Advanced certifications in hospitality management or business administration are highly preferred.

Experience

Candidates must possess a minimum of 7 years of progressive experience in hospitality operations, with at least 3 years in a senior management role within a 4 or 5-star hotel environment. Proven track record of managing large teams and achieving financial targets is essential.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and qualifications.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Paid annual leave and professional development opportunities.
• Employee discounts across Hilton Worldwide properties globally.
• Relocation assistance for qualified international candidates.

Training

We offer continuous professional development through our global Hilton University program. This includes specialized training in luxury service standards, leadership development, and advanced operational management. For those looking for international roles, check https://algeriajobsearch.com/job-vacancy-algeria/ for diverse opportunities.

Working Environment

The working environment is dynamic, professional, and highly interactive. You will work in a high-pressure setting that requires quick decision-making and a high degree of emotional intelligence. The role involves significant interaction with international guests and a diverse staff, requiring a professional demeanor at all times.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documentation is up to date. For more job vacancies in Gambia, please monitor our portal regularly. You can also find various employment in Gambia through our partner networks. For more global listings, visit https://southsudanjobsearch.com/.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.