Retail Store Operations Manager Job Vacancy in Kuntaur, Gambia – Retail & Consumer Services

Job Description

Position:Retail Store Operations Manager

Company:Shoprite Gambia

Location:Kuntaur, Gambia

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Services

Department:Store Operations

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Shoprite Gambia is a leading retailer in West Africa, offering a wide range of groceries, fresh produce, and household essentials to millions of customers across the region. With a strong commitment to quality, affordability, and community development, Shoprite has become a trusted brand for Gambia Jobs seekers looking for stable and rewarding careers. The company operates modern supermarkets and hypermarkets, emphasizing local sourcing, sustainable practices, and innovative retail solutions. As part of its expansion strategy, Shoprite is investing in new store formats in emerging towns like Kuntaur, creating fresh Career Opportunities in Gambia and reinforcing its role as a major employer in the retail sector.

Job Overview

The Retail Store Operations Manager will lead all aspects of store performance, ensuring exceptional customer service, operational efficiency, and profitability. Reporting directly to the Regional Operations Director, the manager will oversee a team of department heads, supervise daily activities, and implement strategic initiatives that align with Shoprite’s brand standards. This role is pivotal for Hiring in Gambia, as it drives the execution of merchandising plans, inventory control, staff development, and compliance with health and safety regulations. The successful candidate will be instrumental in delivering a seamless shopping experience that meets the expectations of Gambia’s diverse consumer base.

For more information about Shoprite Gambia and its commitment to Employment in Gambia, please visit https://gambiajobsearch.com.

Key Responsibilities

• Lead and motivate a multidisciplinary team to achieve sales targets and operational excellence.
• Develop and execute store action plans, promotional calendars, and merchandising strategies.
• Monitor inventory levels, coordinate with the supply chain team, and ensure optimal stock availability.
• Maintain high standards of store cleanliness, safety, and visual presentation.
• Analyze financial reports, control expenses, and drive profitability.
• Implement staff training programs, performance reviews, and career development pathways.
• Ensure compliance with local labor laws, health regulations, and corporate policies.
• Foster strong relationships with local suppliers and community stakeholders.

Required Skills

• Strong leadership and people management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five (5) years of progressive experience in retail store management, with at least two (2) years in a supervisory or managerial role overseeing multi‑departmental operations.

Salary

The position offers a competitive salary range of SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Professional development and training opportunities.

Training

• Comprehensive onboarding program covering Shoprite policies, systems, and culture.
• Ongoing leadership development workshops.
• Access to e‑learning platforms for skill enhancement.

Working Environment

The role is based in a modern retail facility in Kuntaur, featuring a collaborative atmosphere, state‑of‑the‑art technology, and a focus on safety and employee well‑being. The manager will work closely with cross‑functional teams, including merchandising, logistics, and marketing, to ensure seamless store operations.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Explore additional career resources and regional opportunities at https://www.sierraleonejobsearch.com/.

Equal Opportunity Statement

Shoprite Gambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.