Job Description

Digital Financial Services Operations Manager – BANJUL, GAMBIA

Company: QMoney

Location: Banjul, Gambia

Employment Type: Full-Time

Industry: Fintech, Mobile Money & Financial Services

Department: Digital Financial Services Operations

Reporting To: Head of Financial Services

Organization Overview

QMoney is one of The Gambia’s leading mobile money platforms, providing digital payment solutions, merchant services, money transfers, agent banking, and financial inclusion services across the country.

The organization is seeking an experienced Digital Financial Services Operations Manager to oversee mobile money operations, agent network performance, transaction security, regulatory compliance, customer growth initiatives, and operational excellence programs.

This opportunity is ideal for professionals seeking jobs in Gambia within fintech, digital banking, and financial services leadership.

Position Summary

The Digital Financial Services Operations Manager will lead mobile money operations, agent network expansion, transaction monitoring, customer experience programs, operational risk management, and financial service delivery across The Gambia.

Candidates interested in job openings in Gambia and fintech management careers are encouraged to apply.

Key Responsibilities

Mobile Money Operations

• Manage day-to-day digital financial service operations.
• Monitor transaction processing activities.
• Improve service reliability and platform performance.
• Coordinate operational support functions.
• Ensure business continuity standards are maintained.

Professionals exploring vacancies in Gambia within financial technology and mobile banking sectors will find this role highly rewarding.

Agent Network Development

• Expand and strengthen agent distribution networks.
• Monitor agent liquidity management.
• Support agent onboarding initiatives.
• Improve service quality across agent locations.
• Develop performance improvement programs.

Customer Experience & Growth

• Enhance customer acquisition strategies.
• Support digital adoption initiatives.
• Monitor customer satisfaction metrics.
• Implement customer retention programs.
• Coordinate market expansion projects.

Applicants searching for jobs in Banjul and fintech leadership opportunities are strongly encouraged to apply.

Compliance & Risk Management

• Ensure regulatory compliance requirements are met.
• Monitor fraud prevention activities.
• Conduct operational risk assessments.
• Support internal audits and reporting.
• Strengthen transaction security controls.

Educational Requirements

• Bachelor’s Degree in Finance, Business Administration, Economics, Information Systems, Banking, Telecommunications, or related discipline.
• Master’s Degree preferred.
• Professional certifications in digital finance, banking, compliance, or project management are advantageous.

Experience Requirements

• Minimum 6–10 years of relevant experience.
• At least 4 years within fintech, mobile money, banking, telecommunications, or financial services.
• Experience managing operational teams.
• Strong understanding of digital payment ecosystems.
• Proven stakeholder management and leadership skills.

Core Competencies

• Mobile Money Operations
• Digital Banking
• Financial Services Management
• Agent Network Management
• Compliance Management
• Risk Assessment
• Customer Experience
• Transaction Monitoring
• Fraud Prevention
• Business Development
• Operations Management
• Strategic Planning
• Regulatory Compliance
• Financial Inclusion
• Leadership

Compensation & Benefits

Monthly Salary: USD 3,800 – USD 6,500

Benefits Include:

• Annual performance bonus
• Medical insurance
• Pension scheme
• Mobile communication allowance
• Professional certification sponsorship
• Leadership development programs
• Paid annual leave
• Employee wellness initiatives

Training & Professional Development

The successful candidate will receive:

• Digital finance certification programs
• Mobile money operations workshops
• Regulatory compliance training
• Leadership development courses
• Financial technology seminars
• Customer experience management programs

Professionals interested in hiring in Gambia opportunities within growing fintech organizations are encouraged to apply.

For additional career opportunities across the country, visit: Digital Financial Services Operations Manager in Gambia

The platform regularly features jobs in Gambia, fintech careers, banking opportunities, management vacancies, and position jobs in Gambia.

Why Join QMoney?

• Work with one of The Gambia’s leading digital financial service providers.
• Contribute to financial inclusion initiatives.
• Lead innovative mobile payment solutions.
• Access significant professional growth opportunities.
• Participate in the transformation of digital finance across the country.

Candidates searching for jobs in Serrekunda, jobs in Banjul, and opportunities through a leading job portal in Gambia are encouraged to explore related vacancies.

Regional Career Resources

Professionals interested in wider African career opportunities may also explore: Digital Financial Services Operations Manager in Nigeria

Organizations involved in recruitment in Gambia frequently monitor fintech, banking, and digital payment talent markets throughout Africa.

Candidates interested in job posting in Gambia and regional employment opportunities may visit: Digital Financial Services Operations Manager in Kenya

Companies seeking to hire in Gambia often benchmark digital financial services workforce development and fintech innovation initiatives across African markets.

Additional opportunities can be explored through: Digital Financial Services Operations Manager in Uganda

Professionals involved in recruit in Gambia, workforce planning, digital transformation projects, and financial services expansion initiatives may gain valuable regional insights.

Application Requirements

Interested applicants should submit:

• Updated CV/Resume
• Cover Letter
• Academic Certificates
• Professional Certifications
• Three Professional References

Applicants searching for vacancies in Gambia, job openings in Banjul, jobs in Gambia, jobs in Serrekunda, post a job in Gambia, recruitment in Gambia, hiring in Gambia, job portal in Gambia, job posting in Gambia, position jobs in Gambia, and fintech leadership careers are encouraged to apply.

Applications will be reviewed on a rolling basis until the position is successfully filled.