Job Description
Position: Logistics Coordinator
Company: Jumia Gambia
Location: Kerewan, Gambia
Experience: 2-4 years in logistics coordination or supply chain management
Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field
Employment Type: Full-time
Industry: Retail & E-commerce
Department: Logistics
Salary: SSP 150,000 – SSP 250,000 per month
Vacancies:1
Company Overview
Jumia Gambia is a leading e‑commerce platform that connects millions of consumers across West Africa with a wide range of products, from electronics to fashion and household goods. Established as part of the larger Jumia Group, the company has a strong reputation for innovation, reliable delivery services, and a commitment to digital inclusion in emerging markets. In Gambia, Jumia operates a sophisticated fulfillment network that supports local merchants, creates jobs, and drives economic growth. As part of its expansion strategy, Jumia continues to invest in state‑of‑the‑art logistics infrastructure, making it a top employer for professionals seeking dynamic career opportunities in the region. This role contributes directly to Jumia’s mission of simplifying online shopping and enhancing customer satisfaction throughout Gambia.
Job Overview
The Logistics Coordinator will play a pivotal role in managing end‑to‑end order fulfillment, ensuring timely dispatch, and maintaining optimal inventory levels across Jumia’s Kerewan hub. Working closely with the operations, warehouse, and customer service teams, the coordinator will oversee daily shipment schedules, coordinate with third‑party carriers, and resolve any logistical challenges that arise. This position offers a unique chance to be part of a fast‑growing e‑commerce ecosystem, providing exposure to cutting‑edge technology, data‑driven decision making, and cross‑functional collaboration. Candidates will be instrumental in supporting Jumia’s commitment to delivering a seamless shopping experience for Gambia Jobs seekers and customers alike. For more information about Jumia’s impact on the market, visit Gambia Job Search.
Key Responsibilities
- Plan, schedule, and monitor daily outbound shipments to ensure on‑time delivery.
- Coordinate with local and regional carriers, negotiate rates, and track performance metrics.
- Maintain accurate inventory records, conduct regular cycle counts, and reconcile discrepancies.
- Collaborate with warehouse staff to optimize picking, packing, and loading processes.
- Analyze logistics data to identify bottlenecks and implement continuous improvement initiatives.
- Prepare and present weekly logistics performance reports to senior management.
- Handle escalated customer inquiries related to delivery status and resolve issues promptly.
- Ensure compliance with local customs regulations and safety standards.
Required Skills
- Strong analytical abilities with proficiency in Excel or similar data tools.
- Excellent communication and negotiation skills for carrier management.
- Detail‑oriented mindset with a focus on accuracy and efficiency.
- Ability to work under pressure in a fast‑paced e‑commerce environment.
- Familiarity with warehouse management systems (WMS) and order management platforms.
- Problem‑solving attitude and proactive approach to process improvement.
Education
A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related discipline is required. Relevant certifications such as Certified Supply Chain Professional (CSCP) or Certified Logistics Associate (CLA) are considered an advantage.
Experience
Applicants should have 2‑4 years of hands‑on experience in logistics coordination, warehouse operations, or supply chain management, preferably within an e‑commerce or retail setting. Experience with third‑party logistics (3PL) providers and knowledge of Gambia’s transportation landscape will be highly valued.
Salary
The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.
Benefits
- Health insurance coverage for employee and dependents.
- Paid annual leave and public holidays.
- Professional development allowance.
- Employee discount on Jumia marketplace purchases.
- Transportation allowance for daily commute.
Training
- Onboarding program covering Jumia’s logistics platform and SOPs.
- Continuous training on data analytics, warehouse technology, and customer service excellence.
- Access to online courses and certifications in supply chain management.
Working Environment
The role is based in Jumia’s modern logistics hub in Kerewan, featuring a collaborative open‑plan office, dedicated warehouse space, and state‑of‑the‑art handling equipment. The team culture emphasizes innovation, accountability, and a shared commitment to delivering top‑notch service to customers across Gambia. Flexible working hours and a supportive management style foster a balanced work‑life experience.
Application Process
Interested candidates should submit their updated CV through the Jumia careers portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview followed by an on‑site assessment at the Kerewan hub.
Equal Opportunity Statement
Jumia Gambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, disability, or background. Our hiring practices reflect our dedication to fairness and merit‑based selection, ensuring that every candidate has an equal chance to contribute to our success.