Job Description

NOC Technician Job Vacancy – IT Operations The Gambia

Job Overview

A reputable organization in The Gambia is seeking a highly skilled and detail-oriented NOC Technician to join its IT Infrastructure and Network Operations team. This is an excellent opportunity for professionals searching for a network operations center job in The Gambia, IT support engineering roles, network monitoring careers, DevOps infrastructure support jobs, or systems administration positions in West Africa.

The role focuses on 24/7 monitoring, incident response, network troubleshooting, and infrastructure support to ensure high availability of critical IT systems. The successful candidate will work with advanced monitoring tools such as Checkmk, supporting enterprise environments and ensuring minimal downtime across all services.

NOC Technician Job at Reputable Company – The Gambia

Company Overview

A Reputable Company operates within the IT and engineering sector, focusing on delivering reliable network infrastructure, systems monitoring, and enterprise IT support services across multiple environments in The Gambia.

Job Details

Position: NOC Technician
Location: The Gambia (Westfield, Coastal Road)
Employment Type: Full-Time
Industry: IT / Engineering / Network Operations
Application Deadline: 15 Dec 2026

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IT operations jobs in Gambia

Job Purpose

The NOC Technician is responsible for monitoring, maintaining, and supporting network infrastructure, servers, and IT services from the Network Operations Centre (NOC). The role ensures early detection of system issues, rapid incident response, and efficient troubleshooting to maintain system uptime and performance.

This position is ideal for candidates seeking NOC engineer jobs, network support technician roles, IT infrastructure monitoring careers, DevOps support positions, or systems administration jobs in The Gambia and Africa.

Key Responsibilities

Network Monitoring & Incident Management

The selected candidate will:

• Monitor network devices, servers, and applications in real time using Checkmk and related tools
• Detect and respond to system alerts, outages, and performance issues
• Perform first-line troubleshooting and root cause analysis
• Ensure service restoration within SLA targets
• Escalate complex incidents to Level 2/3 engineering teams

Systems & Infrastructure Support

Responsibilities include:

• Troubleshooting LAN, WAN, VPN, firewall, and wireless networks
• Supporting routers, switches, servers, and security devices
• Performing system health checks and performance monitoring
• Managing backups, patch verification, and log analysis

Checkmk Monitoring & Automation

The NOC Technician will:

• Configure and maintain Checkmk dashboards, alerts, and monitoring rules
• Reduce false alerts and optimize notification systems
• Develop automation scripts using Bash, Python, or PowerShell
• Support monitoring-as-code and DevOps workflows
• Integrate monitoring tools with CI/CD pipelines

Documentation & Reporting

Additional responsibilities include:

• Maintaining NOC runbooks and technical SOPs
• Preparing incident reports and shift handover documentation
• Performing trend analysis and capacity planning reports
• Supporting ITIL-based incident and problem management processes

Candidates searching for IT support jobs, DevOps monitoring roles, system administrator careers, network engineer assistant jobs, and technical operations center roles may find this opportunity highly relevant.

Explore more regional IT and engineering opportunities here:
IT operations jobs in Morocco

Educational Requirements

Applicants should possess:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field

Preferred certifications:

• CompTIA Network+
• CCNA (Cisco Certified Network Associate)
• Linux certification (LPIC-1 / RHCSA / CompTIA Linux+)
• Checkmk certification (advantageous)

Experience Requirements

Candidates should have:

• 2–3 years of hands-on experience in NOC, IT operations, or infrastructure support
• Experience in network monitoring platforms (especially Checkmk preferred)
• Strong background in troubleshooting enterprise IT environments
• Experience with Windows Server and Linux systems administration
• Exposure to DevOps or automation practices is an advantage

Applicants with experience in IT service management, infrastructure monitoring, cybersecurity operations, and cloud support environments are strongly encouraged to apply.

For additional technology and infrastructure career opportunities, visit:
IT operations jobs in Zambia

Technical Skills Required

The ideal candidate should demonstrate:

• Strong knowledge of TCP/IP, DNS, DHCP, HTTP/S, SNMP
• Experience with network diagnostic tools (Wireshark, ping, traceroute, nmap)
• Checkmk administration and configuration expertise
• Linux and Windows server administration skills
• Firewall and security device management (FortiGate, pfSense, etc.)
• Familiarity with virtualization (VMware, Hyper-V, Proxmox)
• Scripting in Bash, Python, or PowerShell
• Knowledge of ITIL frameworks and ITSM tools (ServiceNow, Jira, GLPI)

Personal Competencies

The ideal candidate should have:

• Strong attention to detail and analytical mindset
• Ability to work under pressure during critical incidents
• Problem-solving and root cause analysis skills
• Strong communication and teamwork abilities
• Flexibility to work shifts, weekends, and on-call schedules
• Proactive learning and continuous improvement mindset

Salary & Benefits

Salary: Competitive (Based on experience and qualifications)

Potential benefits include:

• Exposure to enterprise IT infrastructure environments
• Career growth in NOC, DevOps, and network engineering fields
• Hands-on experience with advanced monitoring tools
• Training and certification support
• Shift allowances and performance-based incentives

Training & Development

The selected candidate may receive:

• Advanced Checkmk monitoring training
• DevOps automation and scripting workshops
• ITIL service management training
• Network security and infrastructure management training
• Cloud and virtualization exposure programs

Work Environment

This role operates in a fast-paced 24/7 Network Operations Center environment, requiring precision, teamwork, and quick response to ensure continuous IT service availability across enterprise systems.

How to Apply

Interested candidates should submit their application, CV, and certifications to the provided email addresses, clearly mentioning “NOC Technician” in the subject line before 15 Dec 2026.

This opportunity is ideal for professionals seeking a NOC technician job in The Gambia, network operations engineer role, IT infrastructure support career, systems monitoring job, or DevOps support position in West Africa.