Technical Services Supervisor – Infrastructure Operations

Company: Gambia Telecommunications Company Ltd (GAMTEL)
Location: Banjul, The Gambia
Job Type: Full-Time
Department: Technical Services & Infrastructure
Reports To: Technical Operations Manager
Experience Required: 5–8+ Years
Education: Bachelor’s Degree in Electrical Engineering, Telecommunications Engineering, Information Technology, Mechanical Engineering, or related field.

About the Company

Gambia Telecommunications Company Ltd (GAMTEL) is one of The Gambia’s leading telecommunications and technology service providers, delivering voice, data, internet, and enterprise infrastructure solutions across the country. The organization continues to invest in network modernization, technical innovation, and service excellence.

This opportunity is ideal for professionals seeking Technical Services Supervisor jobs in Gambia, engineering jobs in Banjul, and leadership positions within critical infrastructure environments.

For additional career opportunities, candidates may also explore Jobs in Gambia

Position Summary

The Technical Services Supervisor will oversee the maintenance, reliability, and performance of technical infrastructure, network facilities, telecommunications equipment, power systems, and support services. The successful candidate will supervise technical teams, coordinate preventive maintenance programs, manage vendors, and ensure compliance with operational standards.

This role requires strong leadership, technical troubleshooting expertise, project coordination capabilities, and experience managing multidisciplinary technical teams.

Key Responsibilities

• Supervise daily technical operations and maintenance activities.
• Lead teams responsible for infrastructure support and equipment reliability.
• Develop preventive and corrective maintenance schedules.
• Monitor service performance indicators and operational efficiency.
• Coordinate installation, testing, and commissioning of new systems.
• Manage technical incidents and ensure rapid service restoration.
• Conduct root cause analysis for recurring technical issues.
• Ensure compliance with safety, quality, and regulatory standards.
• Prepare technical reports, maintenance documentation, and performance dashboards.
• Support infrastructure modernization and technology upgrade projects.
• Manage contractors, suppliers, and service providers.
• Monitor equipment lifecycle and recommend replacement strategies.
• Coordinate inventory control for technical spare parts and tools.
• Provide technical coaching and mentorship to engineering teams.
• Participate in business continuity and disaster recovery planning.

Professionals searching for jobs in Gambia, technical supervisor jobs in Banjul, engineering jobs in The Gambia, and telecommunications jobs in Gambia may find this opportunity particularly attractive.

Education Requirements

Applicants should possess:

• Bachelor’s Degree in Engineering, Telecommunications, IT, Electronics, Mechanical Engineering, or related discipline.
• Professional certifications in project management, telecommunications, infrastructure management, or technical operations are advantageous.
• Additional training in safety management and operational excellence is preferred.

Experience Requirements

• Minimum 5–8 years of relevant technical operations experience.
• At least 2 years in a supervisory or team leadership role.
• Experience managing technical support teams and maintenance programs.
• Strong exposure to infrastructure management and operational planning.
• Experience within telecommunications, utilities, technology services, or industrial operations is highly desirable.

Candidates with experience in supervisor jobs in Gambia, operations manager jobs in Banjul, and technical engineer jobs in West Africa are encouraged to apply.

Technical Skills

The successful candidate should demonstrate expertise in:

• Infrastructure Management
• Preventive Maintenance
• Technical Operations
• Network Support
• Asset Management
• Equipment Diagnostics
• Service Delivery
• Power Systems
• Vendor Management
• Incident Management
• Project Coordination
• Technical Documentation
• Root Cause Analysis
• Risk Management
• Performance Monitoring
• Team Leadership
• Budget Planning
• Quality Assurance
• Operational Excellence
• Health & Safety Compliance

Salary & Benefits

Estimated Monthly Salary: USD 2,200 – USD 4,500 (based on qualifications and experience)

Additional benefits may include:

• Medical Insurance
• Pension Scheme
• Annual Performance Bonus
• Paid Leave
• Professional Development Support
• Leadership Training Programs
• Transportation Allowance
• Communication Benefits

Training & Development

The selected candidate will receive training in:

• Infrastructure Reliability Management
• Advanced Technical Operations
• Leadership Development
• Project Management Methodologies
• Telecommunications Technologies
• Service Quality Management
• Occupational Health & Safety
• Risk Assessment & Compliance

Professionals seeking engineering jobs in Africa, technical services jobs in West Africa, and maintenance supervisor jobs can use this opportunity to accelerate their career growth.

For regional employment opportunities, candidates may also visit Jobs in Ghana

Technical professionals interested in broader African career prospects may explore Jobs in South Africa

Those seeking opportunities in North Africa can review available positions at jobs in Egypt

Key Performance Indicators (KPIs)

The Technical Services Supervisor will be evaluated based on:

• Infrastructure uptime and availability
• Incident resolution times
• Maintenance compliance rates
• Service quality metrics
• Team productivity
• Budget adherence
• Safety compliance performance
• Vendor performance management
• Asset utilization effectiveness
• Project delivery success

Preferred Candidate Profile

The ideal candidate will possess:

• Strong leadership and communication abilities.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong stakeholder management capabilities.
• High attention to detail and operational discipline.
• Commitment to continuous improvement and service excellence.
• Ability to work effectively under pressure in mission-critical environments.

This position is highly suitable for professionals searching for jobs in Banjul, Gambia engineering jobs, technical services supervisor jobs in Gambia, telecommunications careers in Africa, infrastructure jobs in West Africa, operations jobs in Gambia, network support jobs, engineering supervisor jobs, IT infrastructure jobs, facility management jobs, and project engineering jobs in Africa.

Application Process

Interested candidates should submit:

• Updated CV
• Cover Letter
• Academic Certificates
• Professional Certifications
• References from previous employers

Only shortlisted candidates will be contacted for interviews and technical assessments.