E-Commerce Marketplace Operations Manager Job Vacancy in Serekunda, Gambia – Retail & E-Commerce

Job Description

Position: E-Commerce Marketplace Operations Manager

Company: Jumia Gambia

Location: Serekunda, Gambia

Experience: 5+ years in E-commerce or Retail Operations

Education: Bachelor’s Degree in Business Administration, Logistics, or related field

Employment Type: Full-time

Industry: Retail & E-Commerce

Department: Operations & Logistics

Salary: 15,000 – 25,000 SSP per month

Vacancies: 1

Company Overview

Jumia Gambia is a leading digital marketplace dedicated to transforming the retail landscape across West Africa. As a pioneer in the digital economy, we connect millions of customers with thousands of sellers through a seamless, user-friendly platform. Our mission is to empower local entrepreneurs and provide consumers with unparalleled access to a vast array of products ranging from electronics to household essentials. By leveraging cutting-edge technology and a robust logistics network, we are driving digital inclusion and economic growth throughout the region. We are currently seeking a dynamic professional to join our growing team in Serekunda to lead our marketplace operations and ensure excellence in every transaction.

For more information on local career opportunities, visit https://gambiajobsearch.com.

Job Overview

The E-Commerce Marketplace Operations Manager will play a critical role in scaling our presence in the Gambian market. This position is responsible for overseeing the end-to-end lifecycle of marketplace transactions, from vendor onboarding and catalog management to last-mile delivery optimization and customer satisfaction. You will be tasked with managing a diverse team of specialists to ensure that our platform remains the most reliable and efficient shopping destination in the country. This role requires a strategic thinker who can navigate the complexities of local logistics while implementing global best practices in digital retail. As we continue to expand, you will be at the forefront of driving operational efficiency and maximizing revenue growth through data-driven decision-making and vendor relationship management.

Key Responsibilities

• Develop and implement operational strategies to improve marketplace efficiency and vendor performance.
• Oversee the vendor onboarding process to ensure high-quality product listings and compliance with company standards.
• Monitor key performance indicators (KPIs) including delivery times, return rates, and seller ratings.
• Collaborate with the logistics team to optimize last-mile delivery routes and reduce operational costs.
• Manage relationships with third-party logistics providers and warehouse staff to ensure seamless fulfillment.
• Analyze market trends and consumer behavior to identify new product categories for expansion.
• Resolve complex customer and vendor disputes to maintain high levels of platform trust.

Required Skills

• Advanced proficiency in data analysis and operational management software.
• Strong leadership skills with experience managing cross-functional teams.
• Exceptional problem-solving abilities in a fast-paced, high-pressure environment.
• In-depth understanding of e-commerce logistics and supply chain management.
• Excellent communication skills in English; local language proficiency is an advantage.
• Strategic mindset with a focus on scalability and process automation.

Education

A minimum of a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. An MBA or advanced certification in Digital Commerce will be highly regarded.

Experience

Candidates must possess at least 5 years of professional experience in e-commerce operations, retail management, or logistics. Proven experience in managing a digital marketplace or a large-scale distribution network is essential for success in this role.

Salary

The monthly salary for this position ranges from 15,000 SSP to 25,000 SSP, depending on experience and qualifications. This is a competitive package designed to attract top-tier talent in the region.

Benefits

• Performance-based annual bonuses.
• Comprehensive health insurance coverage.
• Paid annual leave and sick leave.
• Professional development and career advancement opportunities.
• Employee discounts on platform products.

Training

• Intensive onboarding program on Jumia’s proprietary technology stack.
• Continuous training in advanced supply chain analytics.
• Leadership development workshops for management-level staff.

Looking for more regional opportunities? Check https://liberiajobsearch.com/job-vacancy-in-liberia/ for more information.

Working Environment

The working environment is fast-paced, energetic, and highly collaborative. You will work in a modern office setting in Serekunda, with frequent coordination with warehouse and delivery teams. This role requires a high degree of adaptability to handle the evolving nature of the digital economy in Gambia.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate a passion for technology and a commitment to excellence. Please note that only shortlisted candidates will be contacted for interviews.

For more diverse job listings across West Africa, visit https://nigeriajobsearch.com/.

Equal Opportunity Statement

Jumia Gambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.