Hospitality Operations Manager Job Vacancy in Brikama, Gambia – Hospitality & Tourism

Job Description

Position: Hospitality Operations Manager

Company: Sandeford Hotels Group

Location: Brikama, Gambia

Experience: 5+ years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Sandeford Hotels Group is a premier leader in the West African hospitality sector, dedicated to providing world-class luxury and comfort to international travelers and local guests alike. With a growing portfolio of boutique hotels and luxury resorts, we pride ourselves on our commitment to excellence, cultural authenticity, and sustainable tourism practices. As we expand our footprint across the region, we are looking for dedicated professionals to join our growing team. We offer a dynamic work environment where innovation meets tradition, ensuring that every guest experience is nothing short of extraordinary. Our mission is to redefine luxury through personalized service and eco-friendly operations, making us a top choice for employment in Gambia.

Job Overview

We are seeking a highly organized and charismatic Hospitality Operations Manager to oversee the daily functions of our flagship Brikama resort. This role is critical to ensuring that all departments—from front desk to housekeeping and food and beverage—operate in perfect harmony to deliver a seamless guest experience. The successful candidate will be responsible for maintaining high service standards, managing operational budgets, and leading a diverse team of hospitality professionals. This is a premier career opportunity in Gambia for a leader who thrives in fast-paced, high-pressure environments and possesses a deep passion for service excellence. For more information on local career paths, visit https://gambiajobsearch.com.

Key Responsibilities

• Oversee daily operations of the hotel to ensure maximum guest satisfaction and operational efficiency.
• Manage departmental budgets, controlling costs while maintaining high-quality service standards.
• Lead, mentor, and train staff across various departments to ensure adherence to international hospitality protocols.
• Implement and monitor quality control measures for food safety, cleanliness, and facility maintenance.
• Coordinate with the marketing and sales teams to drive occupancy rates and manage seasonal demand.
• Resolve guest complaints and issues promptly and professionally to maintain a positive reputation.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional verbal and written communication skills in English.
• Strong financial acumen and experience in budgetary management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Problem-solving skills with a focus on guest-centric solutions.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management or tourism are highly desirable.

Experience

Candidates must possess a minimum of five years of management experience within a luxury hotel or high-end resort setting. Proven experience in managing large teams and overseeing complex operational workflows is essential for success in this role.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive monthly salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Paid annual leave and public holidays.
• Staff accommodation and meal allowances.

Explore more international opportunities at https://botswanajobsearch.com/.

Training

• Continuous professional development in luxury service standards.
• Leadership and management training workshops.
• Specialized food and beverage management training.

Working Environment

The working environment is dynamic, fast-paced, and highly interactive. You will spend a significant portion of your time on the floor, interacting with guests and staff, ensuring that every detail of the resort meets our high standards. While the role is primarily based in Brikama, it requires flexibility to work weekends and holidays to meet the needs of our international clientele.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate a proactive attitude and a commitment to excellence. For more job vacancy in Gambia listings, please check our portal regularly.

For regional job trends, visit https://ghanajobsearch.com/job-vacancy-ghana/.

Equal Opportunity Statement

Sandeford Hotels Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status. We are actively hiring in Gambia to build a diverse and talented workforce.