Logistics Operations Manager Job Vacancy in Banjul, Gambia – Logistics & Supply Chain
Job Description
Position: Logistics Operations Manager
Company: DHL Global Forwarding
Location: Banjul, Gambia
Experience: 5+ years in logistics management
Education: Bachelor’s degree in Business Administration, Supply Chain Management or related field
Employment Type: Full-time
Industry: Logistics & Supply Chain
Department: Operations
Salary: 1,500,000 – 2,500,000 SSP per annum
Vacancies:1
Company Overview
DHL Global Forwarding is a world‑leading provider of air, ocean and road freight services, with a strong commitment to delivering seamless supply chain solutions across continents. In Gambia, DHL operates a strategically located hub in Banjul, serving as a gateway for importers and exporters throughout West Africa. The company’s reputation for reliability, innovation and customer‑centric service makes it a preferred partner for businesses ranging from small enterprises to multinational corporations. As part of its expansion strategy, DHL continues to invest in state‑of‑the‑art technology, sustainable transport initiatives and talent development, creating a dynamic environment for professionals seeking rewarding careers. This role contributes directly to DHL’s mission of connecting people and improving lives through efficient logistics, while supporting the broader economic growth of Gambia. Keywords such as Gambia Jobs, Jobs in Gambia and Career Opportunities in Gambia are integral to DHL’s local recruitment outreach.
Job Overview
The Logistics Operations Manager will lead the end‑to‑end management of freight movements, ensuring that shipments are processed accurately, on time and within budget. Reporting to the Regional Operations Director, you will oversee a team of coordinators, supervise daily warehouse activities, and collaborate with customs authorities to guarantee compliance with local regulations. This position plays a pivotal role in optimizing route planning, managing carrier relationships, and implementing continuous improvement initiatives that enhance service quality and reduce operational costs. The successful candidate will act as a bridge between customers, internal departments and external partners, delivering exceptional service that aligns with DHL’s global standards.
Key Responsibilities
- Direct and coordinate all inbound and outbound logistics activities for the Banjul hub.
- Develop and implement efficient routing strategies to minimize transit times and costs.
- Manage relationships with airlines, ocean carriers, trucking firms and local agents.
- Ensure compliance with Gambian customs regulations, import/export documentation and safety standards.
- Lead a team of logistics coordinators, providing coaching, performance feedback and career development.
- Monitor key performance indicators (KPIs) such as on‑time delivery, freight cost per unit and inventory accuracy.
- Identify process bottlenecks and drive Lean Six Sigma projects to improve operational efficiency.
- Prepare regular operational reports for senior management and stakeholders.
- Collaborate with sales and customer service teams to address client inquiries and resolve issues promptly.
- Oversee the implementation of DHL’s digital tracking platforms and ensure data integrity.
Required Skills
- Strong analytical abilities with proficiency in logistics software and Excel.
- Excellent negotiation skills for carrier contracts and service level agreements.
- Leadership experience managing cross‑functional teams in a fast‑paced environment.
- In‑depth knowledge of customs procedures and international trade regulations.
- Effective communication skills in English; French or local languages are a plus.
- Problem‑solving mindset with a focus on continuous improvement.
- Ability to work under pressure while maintaining high attention to detail.
- Familiarity with sustainability practices in freight and supply chain management.
Education
A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Professional certifications such as Certified Supply Chain Professional (CSCP) or Lean Six Sigma Green Belt are advantageous and demonstrate a commitment to industry best practices.
Experience
Candidates must have a minimum of five years of progressive experience in logistics operations, with at least two years in a supervisory or managerial capacity. Experience within an international freight forwarding environment, especially handling multimodal shipments, will be highly valued.
Salary
The compensation package ranges from 1,500,000 to 2,500,000 SSP per annum, commensurate with experience and qualifications. In addition to the base salary, performance‑based bonuses and allowances are offered to recognize outstanding contributions.
Benefits
- Comprehensive health insurance covering medical, dental and vision.
- Retirement savings plan with employer matching contributions.
- Paid annual leave, sick leave and public holidays in accordance with Gambian labor law.
- Employee assistance program and wellness initiatives.
- Opportunities for international assignments and cross‑border projects.
Training
- Onboarding program that includes DHL’s global logistics systems and compliance modules.
- Access to DHL’s internal learning portal for continuous skill development.
- Support for external certifications such as CSCP, CIPS or Lean Six Sigma.
- Leadership development workshops and mentorship from senior executives.
Working Environment
DHL provides a collaborative, multicultural workplace where innovation is encouraged and achievements are celebrated. The Banjul hub features modern warehousing facilities, advanced tracking technology and a safety‑first culture. Employees benefit from flexible working arrangements where operational demands allow, fostering a healthy work‑life balance.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Banjul office. For further details on the application timeline, please refer to the following resources.
https://eritreajobsearch.com/job-vacancy-eritrea/
Equal Opportunity Statement
DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, sexual orientation or any other protected characteristic. Our recruitment practices are designed to ensure fairness and transparency, supporting the goal of building a workforce that reflects the communities we serve.
