Senior Hospitality Relations Manager Job Vacancy in Bakau, Gambia – Hospitality & Tourism

Job Description

Position: Senior Hospitality Relations Manager

Company: Radisson Blu Hotel Gambia

Location: Bakau, Gambia

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Relations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Radisson Blu Hotel Gambia is a premier destination for luxury travelers and business professionals seeking world-class service in the heart of the West African coast. As part of a globally recognized hospitality brand, our establishment in Bakau sets the standard for excellence in the tourism sector. We pride ourselves on creating unforgettable experiences through personalized service, cutting-edge amenities, and a deep commitment to local cultural integration. Our mission is to provide a sanctuary of comfort and sophistication, ensuring every guest feels valued and respected. As we continue to expand our footprint, we are looking for exceptional talent to join our growing team and help us redefine luxury hospitality standards across the region.

For more information on our global standards, visit https://gambiajobsearch.com.

Job Overview

We are seeking a highly motivated and sophisticated Senior Hospitality Relations Manager to lead our guest experience initiatives. This role is critical in maintaining our reputation as a leader in the tourism industry within the region. The successful candidate will be responsible for overseeing all guest interaction touchpoints, managing VIP relations, and implementing strategic service improvements. This is a high-visibility role that requires a blend of emotional intelligence, operational expertise, and strategic thinking. You will work closely with department heads to ensure that every aspect of the guest journey—from arrival to departure—is seamless and exceeds expectations. This is a premier career opportunity in Gambia for a professional dedicated to the art of service excellence.

Key Responsibilities

• Develop and implement comprehensive guest satisfaction strategies to enhance the overall hotel experience.
• Manage high-profile VIP guests and ensure their specific requirements are met with precision.
• Analyze guest feedback and online reviews to identify trends and areas for service improvement.
• Lead and mentor the guest relations team to maintain consistent service standards.
• Collaborate with the marketing department to create personalized loyalty programs.
• Resolve complex guest complaints with diplomacy and efficiency to ensure positive outcomes.

Required Skills

• Exceptional verbal and written communication skills in English.
• Advanced conflict resolution and negotiation abilities.
• Strong leadership and team management capabilities.
• Proficiency in Property Management Systems (PMS) and CRM software.
• Deep understanding of luxury hospitality trends and guest psychology.

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Education

A Bachelor’s degree in Hospitality Management, Tourism, or Business Administration is required. A Master’s degree in International Hospitality Management is highly preferred.

Experience

A minimum of 5 to 7 years of experience in a senior-level guest relations or front-office management role within a 4 or 5-star hotel environment is essential.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Complimentary meals during shifts.
• Subsidized accommodation options for staff.
• Paid time off and public holidays.

Training

• Advanced luxury service training programs.
• Leadership and management development workshops.
• Language proficiency training for international guests.

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Working Environment

The working environment is fast-paced, professional, and highly interactive. You will spend a significant portion of your time on the floor interacting with guests and staff, requiring high energy and a polished professional appearance. We offer a vibrant, multicultural workplace that celebrates diversity and encourages innovation in service delivery.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their experience in luxury hospitality through our official recruitment portal. We are currently hiring in Gambia and look forward to meeting candidates who embody our brand values.

Equal Opportunity Statement

Radisson Blu Hotel Gambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We encourage all qualified applicants to apply for this job vacancy in Gambia.