Senior Hospitality Relations Manager Job Vacancy in Brikama, Gambia – Hospitality & Tourism

Job Description

Position: Senior Hospitality Relations Manager

Company: Radisson Blu Hotel Gambia

Location: Brikama, Gambia

Experience: 5+ years in luxury hospitality management

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Relations

Salary: 45,000 – 65,000 SSP per month

Vacancies: 1

Company Overview

Radisson Blu Hotel Gambia is a premier destination for luxury travelers seeking unparalleled service and comfort in the heart of West Africa. As part of a globally recognized brand, we pride ourselves on delivering exceptional guest experiences through meticulous attention to detail and a commitment to international standards of excellence. Our Brikama location serves as a hub for business and leisure travelers, offering world-class amenities, fine dining, and sophisticated event spaces. We are dedicated to creating memorable moments for every guest, ensuring that our reputation for hospitality remains unmatched in the region. As we continue to expand our footprint, we look for professionals who embody our core values of care, creativity, and excellence.

Finding the right career opportunities in Gambia requires looking toward industry leaders like us. We offer a dynamic work environment where passion meets professionalism. For more information on global standards, visit https://gambiajobsearch.com.

Job Overview

The Senior Hospitality Relations Manager plays a critical role in maintaining the high standards of guest satisfaction that Radisson Blu is known for. This position is designed for a strategic thinker who can manage complex guest interactions, lead a dedicated team of relations specialists, and implement service protocols that exceed expectations. You will be the face of the hotel for our VIP guests and corporate partners, ensuring that every touchpoint of their stay is seamless and personalized. This role requires a deep understanding of luxury service standards and the ability to manage high-pressure situations with grace and efficiency. This is a pivotal role for anyone seeking employment in Gambia within the high-end tourism sector.

Key Responsibilities

• Develop and implement personalized guest engagement strategies to enhance loyalty.
• Oversee the VIP arrival and departure protocols to ensure a seamless experience.
• Manage and mentor a team of Guest Relations Associates to maintain service excellence.
• Analyze guest feedback and implement corrective actions to improve service quality.
• Collaborate with the Food and Beverage and Housekeeping departments to ensure bespoke requests are met.
• Handle complex guest complaints and resolve them with professional diplomacy.
• Monitor market trends in luxury hospitality to suggest service improvements.

Required Skills

• Advanced interpersonal and communication skills in English.
• Exceptional problem-solving abilities under high-pressure environments.
• Proficiency in Property Management Systems (PMS) and CRM software.
• Strong leadership and team management capabilities.
• Deep knowledge of international luxury hospitality standards.
• Cultural intelligence and ability to interact with diverse global clientele.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in Luxury Service Management are highly preferred.

Experience

Candidates must possess a minimum of 5 years of experience in a senior-level guest relations or front office management role within a 4 or 5-star hotel environment. Proven track record of improving guest satisfaction scores is essential.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive monthly salary in SSP.
• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Duty meals and staff accommodation options.
• Opportunities for international training and development.

Training

• Advanced Luxury Service Excellence training.
• Leadership and Emotional Intelligence workshops.
• Digital CRM and Hospitality Software training.

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Working Environment

The working environment is fast-paced, professional, and highly interactive. You will work closely with various departments in a luxury setting that demands high energy and a polished appearance. While the role is primarily based in Brikama, it requires flexibility to accommodate the needs of international travelers across different time zones.

Application Process

Interested candidates should submit their CV and a cover letter detailing their experience in luxury hospitality. Please ensure all documents are updated and reflect your most recent achievements. This is a significant job vacancy in Gambia for those ready to take the next step in their hospitality career.

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Equal Opportunity Statement

Radisson Blu Hotel Gambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We are hiring in Gambia and welcome applications from all qualified candidates.