Hotel Operations Manager Job Vacancy in Sukuta, Gambia – Hospitality & Tourism
Job Description
Position: Hotel Operations Manager
Company: Accor
Location: Sukuta, Gambia
Experience: 5-7 years of relevant experience
Education: Bachelor’s degree in Hospitality Management or a related field
Employment Type: Full-time
Industry: Hospitality & Tourism
Department: Operations
Salary: 150,000 – 250,000 SSP per month
Vacancies:1
Company Overview
Accor is a world‑leading hospitality group with a portfolio of over 5,000 hotels across 110 countries. In Gambia, Accor operates premium and mid‑scale properties that cater to both leisure and business travelers, contributing to the nation’s growing tourism sector. The company is known for its commitment to sustainable practices, employee development, and delivering memorable guest experiences. As part of its expansion strategy, Accor is investing in new hotel projects in emerging markets such as Sukuta, creating exciting career opportunities for local talent.
Job Overview
The Hotel Operations Manager will be responsible for overseeing the daily operations of Accor’s flagship hotel in Sukuta. This role ensures that all departments deliver exceptional service, maintain operational efficiency, and achieve financial targets. The manager will lead a diverse team, implement brand standards, and collaborate with senior leadership to drive continuous improvement. This position offers a unique chance to shape the guest experience in a dynamic market while contributing to Accor’s global reputation for excellence.
Key Responsibilities
- Lead and supervise all front‑office, housekeeping, food & beverage, and maintenance teams to ensure smooth hotel operations.
- Monitor and control operating budgets, forecast revenue, and implement cost‑saving initiatives.
- Ensure compliance with Accor brand standards, health and safety regulations, and local laws.
- Develop and execute guest satisfaction strategies, handling escalated guest issues promptly.
- Collaborate with sales and marketing to optimize occupancy rates and promote hotel services.
- Prepare regular performance reports for senior management, highlighting key metrics and areas for improvement.
- Recruit, train, and mentor staff, fostering a culture of excellence and teamwork.
Required Skills
- Strong leadership and team‑building abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Analytical mindset with the ability to interpret financial data.
- Problem‑solving orientation and ability to make decisions under pressure.
- Commitment to delivering high standards of guest service.
Education
A minimum of a Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Certifications such as Certified Hotel Administrator (CHA) or similar are advantageous.
Experience
Candidates must possess at least five to seven years of progressive experience in hotel operations, with a proven track record of managing multi‑departmental teams in a mid‑scale or upscale property.
Salary
The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and profit‑sharing opportunities are also part of the package.
Benefits
- Comprehensive health insurance coverage.
- Retirement savings plan.
- Annual paid leave and public holidays.
- Employee discount on hotel stays worldwide.
- Transportation allowance.
Training
- Accor’s global leadership development program.
- On‑the‑job training across all hotel departments.
- Access to online learning platforms for continuous skill enhancement.
Working Environment
The role is based in a modern hotel facility located in the vibrant town of Sukuta, offering a collaborative and multicultural workplace. Employees benefit from a supportive management style, state‑of‑the‑art technology, and a focus on sustainable tourism practices.
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Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on Accor’s career website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews.
Equal Opportunity Statement
Accor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
