E‑commerce Operations Manager Job Vacancy in Kuntaur, Gambia – Retail
Job Description
Position: E‑commerce Operations Manager
Company: Jumia
Location: Kuntaur, Gambia
Experience: 5+ years in e‑commerce operations
Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field
Employment Type: Full-time
Industry: Retail
Department: Operations
Salary: 1,200,000 – 1,800,000 SSP per annum
Vacancies:1
Company Overview
Jumia is Africa’s leading online marketplace, connecting millions of consumers with a vast selection of products across the continent. Established in 2012, Jumia has expanded its footprint to over 15 African countries, offering a seamless digital shopping experience that includes fast delivery, secure payment options, and a robust seller ecosystem. In Gambia, Jumia is committed to fostering local entrepreneurship, creating jobs, and enhancing the digital economy. The company invests heavily in technology, logistics, and customer service to ensure that shoppers enjoy a reliable and enjoyable online experience. As part of its growth strategy, Jumia is building a strong operational backbone in Kuntaur, leveraging the town’s strategic location along the River Gambia to improve distribution efficiency and support regional trade. By joining Jumia, you become part of a dynamic, innovative team that is reshaping retail in Africa and driving economic development across the continent.
Job Overview
The E‑commerce Operations Manager will lead the end‑to‑end operational processes that power Jumia’s online marketplace in Gambia. Reporting to the Regional Operations Director, you will be responsible for overseeing order fulfillment, inventory management, logistics coordination, and customer service excellence. This role requires a strategic thinker with strong analytical skills, capable of optimizing processes, managing cross‑functional teams, and ensuring that service level agreements are consistently met. You will work closely with technology, marketing, and finance teams to align operational initiatives with business objectives, driving growth and profitability. The successful candidate will play a pivotal role in scaling Jumia’s presence in Kuntaur and contributing to the broader mission of expanding digital commerce throughout West Africa.
Key Responsibilities
- Develop and implement operational strategies to improve order processing speed and accuracy.
- Manage daily warehouse activities, including receiving, storage, picking, packing, and shipping.
- Coordinate with logistics partners to ensure timely and cost‑effective delivery across Gambia.
- Monitor key performance indicators (KPIs) such as order fulfillment rate, inventory turnover, and customer satisfaction.
- Lead a team of supervisors, warehouse staff, and customer service representatives, providing coaching and performance feedback.
- Collaborate with the technology team to integrate automation tools and data analytics into operational workflows.
- Ensure compliance with local regulations, safety standards, and company policies.
- Prepare regular operational reports for senior management, highlighting trends, challenges, and improvement opportunities.
Required Skills
- Strong leadership and people management abilities.
- Excellent analytical and problem‑solving skills.
- Proficiency in e‑commerce platforms, ERP systems, and warehouse management software.
- Effective communication and stakeholder management.
- Ability to work in a fast‑paced, results‑driven environment.
- Knowledge of logistics and supply chain best practices.
Education
A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Relevant certifications such as APICS CPIM or PMP are advantageous.
Experience
Minimum of five years of experience in e‑commerce operations, logistics, or supply chain management, with at least two years in a supervisory or managerial role.
Salary
The compensation package ranges from 1,200,000 to 1,800,000 SSP per year, commensurate with experience and qualifications. Performance‑based bonuses are also part of the total rewards.
Benefits
- Health insurance coverage for employee and dependents.
- Paid annual leave and public holidays.
- Professional development allowance.
- Employee discount on Jumia marketplace purchases.
- Retirement savings plan.
Training
- Comprehensive onboarding program covering Jumia’s systems, policies, and culture.
- Ongoing training in logistics optimization, data analytics, and leadership.
- Access to online learning platforms for continuous skill enhancement.
Working Environment
The role is based in a modern warehouse facility in Kuntaur, equipped with state‑of‑the‑art technology and a collaborative workspace. Jumia promotes a culture of innovation, inclusivity, and work‑life balance, encouraging employees to share ideas and drive continuous improvement.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview.
https://eritreajobsearch.com/job-vacancy-eritrea/
Equal Opportunity Statement
Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation.
