Senior Retail Operations Manager Job Vacancy in Brikama, Gambia – Retail and Consumer Goods

Job Description

Position: Senior Retail Operations Manager

Company: Shoprite Gambia

Location: Brikama, Gambia

Experience: 7+ years

Education: Bachelor’s Degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail and Consumer Goods

Department: Operations

Salary: 45,000 – 75,000 SSP

Vacancies: 1

Company Overview

Shoprite Gambia is a leading force in the regional retail landscape, dedicated to providing high-quality consumer goods and exceptional service to the local community. As a major player in the retail sector, we focus on supply chain excellence, customer satisfaction, and sustainable business growth. Our presence in Brikama serves as a vital hub for local commerce, ensuring that essential goods are accessible, affordable, and of the highest standard. We pride ourselves on our robust operational framework and our commitment to fostering a professional environment where talent can thrive. By joining our team, you become part of a dynamic organization that is constantly evolving to meet the changing needs of the Gambian market. We are actively seeking leaders who can drive efficiency and maintain our reputation for excellence in the retail industry.

For more information regarding our corporate mission and current openings, please visit our main portal at https://gambiajobsearch.com.

Job Overview

The Senior Retail Operations Manager will play a pivotal role in overseeing the daily activities of our Brikama retail facility. This is a high-impact leadership position designed for a professional who excels in fast-paced environments and possesses a deep understanding of retail logistics, inventory management, and team leadership. You will be responsible for optimizing operational workflows, ensuring strict adherence to health and safety protocols, and driving sales through superior customer service standards. This role requires a strategic thinker who can balance long-term operational planning with the immediate needs of a busy retail floor. As we continue to expand our footprint, this position offers significant career opportunities in Gambia for those looking to make a lasting impact on the consumer goods sector. You will work closely with regional directors to implement corporate strategies while tailoring local execution to the specific nuances of the Brikama market.

Key Responsibilities

• Oversee all daily retail operations to ensure maximum efficiency and profitability.
• Manage and mentor a diverse team of floor managers, supervisors, and frontline staff.
• Implement rigorous inventory control measures to minimize shrinkage and optimize stock levels.
• Monitor and analyze key performance indicators (KPIs) including sales targets and labor costs.
• Ensure compliance with all local Gambian retail regulations and health and safety standards.
• Coordinate with the supply chain department to streamline product replenishment cycles.
• Develop and execute local marketing initiatives to drive foot traffic and customer loyalty.
• Conduct regular audits of store cleanliness, merchandising standards, and point-of-sale accuracy.

Required Skills

• Advanced proficiency in retail management software and ERP systems.
• Exceptional leadership and conflict resolution capabilities.
• Strong analytical skills with the ability to interpret complex sales data.
• Excellent verbal and written communication skills in English.
• Proven ability to manage large-scale budgets and operational expenses.
• Strategic planning and organizational expertise.

Education

Candidates must hold a minimum of a Bachelor’s Degree in Business Administration, Retail Management, Logistics, or a closely related field. An MBA or professional certification in Retail Management is highly preferred and will be considered an advantage during the selection process.

Experience

A minimum of 7 years of progressive experience in retail operations is required, with at least 3 years in a senior management or supervisory role within a large-scale retail or consumer goods environment. Proven experience in managing large teams and overseeing complex supply chain interactions is essential for success in this role.

Salary

The offered salary range for this position is between 45,000 SSP and 75,000 SSP per month, depending on experience, qualifications, and performance during the interview process.

Benefits

• Competitive monthly salary in SSP.
• Comprehensive health insurance coverage.
• Performance-based annual bonuses.
• Employee discounts on all in-store products.
• Paid annual leave and sick leave.
• Opportunities for international professional development.

Training

• Leadership development workshops.
• Advanced retail technology training.
• Supply chain and logistics optimization seminars.
• Customer service excellence certification.

If you are looking for more diverse career paths, please explore https://somaliajobsearch.com/job-vacancy-in-mogadishu/ for regional insights.

Working Environment

The working environment is dynamic, energetic, and highly structured. You will spend a significant portion of your time on the retail floor interacting with staff and customers, as well as in administrative offices for strategic planning. While the role is primarily based in Brikama, occasional travel to regional distribution centers may be required. This is a high-pressure role that demands resilience and the ability to maintain composure during peak shopping periods.

Application Process

Interested candidates should prepare an updated CV and a detailed cover letter outlining their suitability for the role. Please submit your application through our official recruitment portal. This job vacancy in Gambia is part of our ongoing effort to hire the best talent in the region. We encourage all qualified individuals to apply and explore the various employment in Gambia opportunities we provide.

For additional international job listings, visit https://lesothojobsearch.com/job-vacancy-lesotho/.

Equal Opportunity Statement

Shoprite Gambia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring in Gambia is conducted without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or veteran status. We believe that a diverse workforce strengthens our ability to serve the Gambian community effectively.